Returns Procedure: - Before returning any goods please read all our terms and conditions. - Gwent VW must be informed by e-mail: info@gwentvw.co.uk or telephone on 01633 281222 of any items that you wish to return for credit or exchange within 14 calendar days commencing the day of delivery. A member of staff will provide you with a Returns Notice Number. - Please also ensure that you include a copy of your invoice when shipping any items back to us as well as your Returns Notice Number. - If an item is sent back to us without a Returns Notice Number; a refund will not be given. - No parts that have been used, fitted or installed will be accepted for Credit or Refund. - We will not under any circumstances pay any VAT/Import Duties on returns, If we are requested to do so your return will be rejected/abandoned. - Returns Notice Numbers are valid for 1 calendar month, if the goods are not returned within that period, the returns notice number will be cleared and if you wish to return the goods this will be treated as a new request and may be rejected. For orders that have been supplied correctly & assuming goods are in re-saleable condition: -Within 14 days from the day of delivery - Goods can be returned for any reason for a full refund of goods and outgoing delivery charge. -We do not cover returns postage back to us -After 14 days from the day of delivery - Goods can be returned but with a 20% handling charge. The initial delivery charge & return delivery charges will NOT be refunded. -After 28 days from the day of delivery – Goods are not accepted back for refund. For orders that have been supplied incorrectly & assuming goods are in re-saleable condition: -Within 28 days from the day of delivery – Goods can be accepted back for full refund, refund for initial shipping and refund for return shipping. -If goods are not in re-saleable condition e.g fitted/test fitted, original packaging not present, covered in grease/lube etc, supplied correctly or incorrectly we will not accept for a refund. At our discretion, we may drop ship your order direct from a UK supplier. If we arrange to drop ship an item it will be arranged internally, you only pay the price agreed in advance. When shipped by courier a mandatory signature is required upon delivery