Bilstein Service Parts - Front Strut Top Mount Kit - MQB

Gwent VW Delivery Information

Do we ship abroad?
Yes, we do! Gwent VW can ship to most destinations worldwide. Please note that international postage costs can vary, especially for large or bulky items. We typically use trusted couriers such as DHL or UPS for overseas deliveries. This ensures your order can be fully tracked and usually reaches most European destinations within 72 hours, provided the items are in stock. However, there are a few countries we do not currently ship to, including Israel, Thailand, Malaysia, Indonesia, Russia,Nigeria, Macedonia, Syria, Ukraine, and Lebanon.

Why can bulky item shipping be expensive to some countries?
For reliability and safety, we only use reputable courier services so we can track every shipment and ensure it arrives securely. While small items are relatively inexpensive to post, larger items such as body kits or wheels have higher shipping costs due to size and packaging requirements. We aim to keep postage charges as fair as possible, only covering packaging and shipping costs. Please note that import duties, customs fees, and taxes may apply when receiving goods outside the UK. These charges are determined by local authorities and are not covered by Gwent VW.

Customs & Duty Charges
For customers outside the UK: Once you enter your shipping address at checkout, prices will automatically have the 20% UK VAT removed. However, your local customs office may apply import duties or VAT before delivery. If youre unsure about potential charges, we recommend contacting your local customs authority before placing an order.

Product Availability
Not every item listed on our website is guaranteed to be in stock at all times. If you require a part urgently, please contact us before placing your order to confirm stock availability.

Placing an Order

UK Customers
You can order directly through our online store, or if you prefer, contact us by phone or email. 01633 281222 info@gwentvw.co.uk

International Customers
International orders can also be placed online or by contacting us directly.info@gwentvw.co.uk

Returns Procedure
Before returning any goods, please read the information below carefully. You must inform Gwent VW of any items you wish to return within 14 calendar days of delivery by phone or email. Once approved, you will be issued a Returns Authorisation Number (RAN) which must be included with your return. Returns Address: Gwent VW, 20 Leeway Industrial Estate, Newport, NP19 4SL, United Kingdom. Please include: A copy of your original invoice and your Returns Authorisation Number.Items returned without an RAN will not be accepted or refunded.

Important Notes
• Items that have been used, fitted, or installed cannot be returned for a refund or credit.
• Gwent VW will not pay VAT or import duties on any returns. If these are requested, the return will be rejected or abandoned.
• Returns Authorisation Numbers are valid for 1 month. If goods are not returned within this time, a new request will be required.

If your order was supplied correctly
• Within 14 days: Goods can be returned for any reason for a full refund (excluding return postage).
• After 14 days: Returns are subject to a 20% handling fee. Original and return postage charges will not be refunded.
• After 28 days: Returns will not be accepted.

If your order was supplied incorrectly
• Within 28 days: Goods can be returned for a full refund, including original and return shipping costs.
• Items must be in as-new, resaleable condition (not fitted, marked, or damaged).
• If items are not in resaleable condition, whether supplied correctly or not, they will not be eligible for refund.

Drop Shipping
In some cases, we may arrange for your order to be shipped directly from one of our UK suppliers. If this happens, it will be managed internally ̶ you ll still only pay the agreed price and receive full tracking information.

Delivery Signatures
All courier deliveries require a signature upon receipt. Please ensure someone is available to sign for your package at the delivery address.

20 Leeway Industrial Estate, Newport, NP19 4SL ¦ 01633 281222 ¦ info@gwentvw.co.uk ¦ www.gwentvw.co.uk